Returning Items
We take pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase we will assist you with a prompt exchange, refund or credit. That is our guarantee to you, our valued customers!
Please see the information below for how to return any items and our policies surrounding the return.
Returned Items
It is not necessary to obtain a Return Authorization before sending an item (or items) back.
However, it is important to supply some basic information so that we can process a return. Believe it or not,
some folks return stuff with no order number or even a return address to match the items to!
Please supply the following:
- The original order number (very important!)
- what you are returning
- what you would like in return (replacement, different item(s), store credit, refund)
We understand that sometimes you get items that are not as you expected. Letting us know what you did not like about an item helps us learn what products might need a new picture, a better description and sometimes gives us ideas about new products to add to the web site.
Due to the volume of orders we process, to expedite your return, we need the original order number.
Returns without this number will be delayed in processing. When we receive your return, you will get an email
detailing how the return was processed. Please do not call us on the phone concerning returns.
Policies Affecting All Returns
No matter the reason for your return, these policies apply:
- Returns must be made within 10 days from the date of purchase.
- All returns must be well packaged, in original condition, original product packaging, and postage paid.
- Items that are improperly packaged (for example: mailed in a non-padded, plain paper envelope) will not be refunded. No items that have been used will be accepted for refunds. No items damaged during return shipping will be refunded.
- No returns on cut wire, chain or cord products. Please select your items, colors, sizes and lengths carefully! If you are not sure about a product, buy a minimum length to test it.
- Refunds will be paid via the same method as you used to pay for your order. For example, if you paid
via PayPal, you will get your refund via PayPal.
If you paid by credit card, there is no need for you to send your credit card information with a return. We credit back to the original transaction that was used to pay for your order. Due to credit card systems "batch processing" transactions, it usually takes 24 to 48 hours after we process the credit for it to appear on your account.
- No partial strands of beads will be accepted (unless you originally purchased a half strand).
- International customers: We will not refund taxes (custom duties, delivery fees, VAT, etc.) that you paid in your country on items that you eventually return. We suggest that you request a store credit so that a future order will be accessed at a lower value.
For items not returned in the original condition, we reserve the right to access a 10% restocking fee (of the value of the items returned) or a minimum of $3.00. Examples of this include:
- "High-graded" items: When you order multiple quantities of the same stock number, please keep all of those or return all of those items. It is not fair to other customers if someone orders 20 pieces of an item, picks the six "best" and returns the rest. This is called "high-grading".
- On the India or Czech mixed beads, packages must be in unopened condition (e.g. same weight as the original package, no picking out the beads you like and returning the rest). Also, returning several different mixes all mixed together would not be considered "original condition".
- Pearls or faceted Gemstone that were sent to you on a string must be returned on the string. Cutting the string diminishes the value of the bead strand. This obviously does not apply to pearls (e.g. stick pearls) or faceted gemstone drops sold by the piece.
All packages or letters should be sent to us at:
Beaded Impressions
3200 Carbon Pl., Suite 101
Boulder, Colorado 80301
Errors in your Order, Defective or Damaged Items
We try really hard to be accurate. Sometimes we do make errors, though, even though every order is checked twice. Please notify us immediately and we will send any missing items right away. Please be specific about what is missing. The product code number (first column) from your packing sheet will help us tremendously in supplying your items quickly.
We also try very hard to inspect each item that we send and pack it well. Due to the volume of orders we
process, sometimes a defective item will slip through. Sometimes stuff gets damaged in the mail. Please don't
get upset - just contact us via email at
info@beadedimpressions.com and we will sort it out.
We ship replacement items via First Class Mail (in the US).
Many of our beads are imported from overseas so availability and delivery dates are not guaranteed.
